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We currently accept the following types of payment:
Payment can be made only using the two methods above, and payment for your order will be charged immediately once confirmed.
The total amount you pay is the same regardless of the payment method.
To select the desired currency, please click on the currency button next to the cart button on the main menu above.
Bluesville offers worldwide shipping with insurance and tracking number using EMS.
We will send you an order confirmation through email once we received your order.
Delivery will usually take 3 to 5 business days to reach international destination, and please allow a maximum of 2 days for handling processes.
Orders are dispatched once a day from Monday to Friday at 4 PM, orders received after 4 PM will be processed the next business day.
Your order may be subject to local taxes and/or import duties, which are determined by your local customs authority. Bluesville have no control over these charges.
The customer takes full liability for all postal charges, return shipment costs, and handling fees if they refuse to accept the order due to import taxes and/or duties.
International shipping rates are the following:
Once the order is delivered through couriers, we do not take any responsibility on lost packages.
Return policy is not applicable for item(s) on discount.
Please note that purchased item(s) from our store are non refundable. We only accept returns for items with defect, fault, and/or damage.
Items must be returned in unworn, unwashed, and unused condition, with all the original labels and/or tags attached.
In order to return faulty items with defect and/or damage please provide photographic evidence.
Please note that detailed explanation of all returns is strongly recommended.
Returns are accepted within 7 days for domestic order and 14 days for international order after shipment received.
All returns must receive approval from our team before you can send the order back.Â
We will refund your money after returned item(s) arrived and inspected at our office.
Bluesville also accept size exchange as long as the desired size is still available.
For more support, please send an email to info@thebluesville.com with Refund & Return as the subject.
Washing Instruction
Due to the nature of Bluesville products, please note the following washing guide:
Don't hesitate to ask us if you need more information regarding this issue, simply send an email to info@thebluesville.com with Washing Instruction as the subject.
Bluesville products are quiet delicate due to its natural production processes, to learn more on how to keep our products in good condition please note the following care guide:
Taking good care of your Bluesville product(s) will ensure them a prolonged lifetime. Please take a moment and read through the care guide recommendations mentioned above. Send us an email at info@thebluesville.com with Care Guide as the subject if you have any further question.
Bluesville products are genuinely made by hand, this method resulted in slight differences between each of our products measurement, and some products may shrink in average of 1.5CM - 2CM after multiple wash. The measurement shown above is based on average taken from multiple pairs of our garments.
For detailed size information for each product, please see product information on the desired product page. If you have further questions regarding this issue please send us an email at info@thebluesville.com with Measuring Guide as the subject.